Smart Society Support

Smart Society is a platform powered by Royal HaskoningDHV that provides authentication, authorization, user/client self-service and support services to digi...

Issue I have received a Welcome email. When I click on Enable your new account in that message, I end up with the following error: Setup your a...

Issue During login, I am unable to pass the below step: There can be multiple reasons why Multi Factor Authentication is not working for you. Examples are:...

Issue Smart Society supports various administrative roles for customer organisations to allow them to manage their user administration. This is explained h...

Royal HaskoningDHV supports the following Multi Factor Authentication (MFA) options: One-time password via email (default) Push notifications via auth...

Multi Factor Authentication (MFA) is a security system that verifies a user's identity by requiring multiple credentials. Rather than just asking for a...

Traditional usernames and passwords can be stolen, and they've become increasingly more vulnerable to brute force attacks. Multi Factor Authentication ...

Issue I have lost my device which was configured with Multi-Factor Authentication and unable to pass the below step, Solution Multi Factor Authenticati...

Issue: While trying to login, you get a “We couldn’t send the notification. Please try again later” error. If you are using the Auth0 Guardian app on an An...

Before you can use a digital product or service you will need to sign in. By doing so, the digital service knows who you are and based on that grants you ac...